Welcome to RobinK.com (including websites located at www.RobinK.com, collectively, “Site”).
RobinK (including any of its subsidiaries or affiliates, collectively, “RobinK ,” “we,” “us” or “our”) provides this Site as a service to its customers.
RobinK KNOWS THAT YOU CARE ABOUT HOW YOUR PERSONAL INFORMATION IS USED AND SHARED AND WE TAKE YOUR PRIVACY SERIOUSLY.
Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it,
how that information is used, and how you can control our disclosure of it.
We collect three types of information from you:
(1) information that you provide to us;
(2) information we collect or receive from others; and
(3) information that is derived through automated tracking mechanisms and technology.
We collect information when you register online or update your account, log-in, place an order, communicate with our customer service representatives, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey or join our social networking sites.
We may also collect information from you in our stores or through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card and debit card information.
If you create an online account, you also have the option of providing your product preferences and demographic information.
If you use other functionalities found on our Site, like sending an email from our site to a friend, we will also collect your friend’s name and email address.
Your friend’s information is only used to send forwarding email and it will not save in our marketing databases.
We may update and supplement personally identifiable information that we have collected directly from you with other information that we obtain from third parties.
In addition, we may obtain personally identifiable information about individuals who are not yet users of our Site.
We may collect information through automated tracking mechanisms and technology to make our Site useful and for various purposes. For instance, when you come to our Site, we may collect information about your computer, including the location of your IP address, operating system and browser type.
Such information may be used for system administration and to analyze the frequency with which visitors to our Site visit various parts of our sites; and we may combine such information with personally identifiable information.
We also use “cookies,” Web beacons, and other tracking technologies. Cookies are small data files that are automatically stored on your computer when you visit our Site.
Cookies are used to track the pages of the websites you have visited and do not retain any personally identifiable information such as your name, address or any credit/debit card information.
Cookies help us to improve our Site and to deliver better customized service.
They allow us to customize our Site according to your individual interests.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.
However, if you select this setting, you may be unable to access certain parts of the Site or all of our services.
By using our Site, you consent to our placement of cookies on your computer.
You may occasionally get cookies from our business partners or other third parties. We have no control over these cookies.
This Site may use tracking tags in certain pages to measure and optimize marketing campaign results. It will not store, in any event, personal user information.
Web beacons are small strings of code that are placed in a website page or in an email message.
They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags.” Web beacons are most often used in conjunction with cookies to track activity on our Site.
When you visit a particular page, web beacons notify us of your visit.
Since web beacons are used in combination with cookies, if you disable cookies, the web beacons will only detect an anonymous website visit.
When used in an email, web beacons enable us to know whether you have received the email.
Personal data you provide and/or we collect will be kept by RobinK for, among other things:
the performance and enforcement of the purchase and sale contract over the products you have purchased, or of any other contract between you and us;
attending to your requests, and;
providing you with information about RobinK products or of any other company belonging to RobinK, sending commercial communications by email and/or by any other equivalent electronic communication means (such as SMS), and/or by other means of communication.
You can change your preference in respect to receiving such communications by logging into the MY ACCOUNT section of this Site and changing your preference.
You can stop receiving RobinK’s newsletter by accessing the Newsletter section and choosing to unsubscribe (opt-out).
Should you choose to check the option to store your PAYMENT DATA (i.e. credit / debit card data), you expressly authorize us to process and store the data indicated as necessary for activation and development. The Card-Verification-Value-Code (CVV) will only be used to make able the purchase in progress, and will not be stored or processed subsequently as part of your PAYMENT DATA.
Giving us your consent to activate this functionality, allows your data to appear auto-filled in subsequent purchases on this Site, so you will not need to enter the data in each new process, and such consent shall be valid and effective for subsequent purchases.
You can change your PAYMENT DATA and revoke your consent for processing and storing at any time through the My Account section – Payment Data.
RobinK stores and transmits your cards data according to the main standards of confidentiality and security of credit and debit cards, in compliance with the Payment Card Industry Data Security Standard (PCIDSS).
When using this functionality, changing your password may be requested for security reasons.
Remember that the safety in use of the Site also depends on proper use and conservation of certain keys/passwords.
We also maintain a record of your purchases made on our Site and combine this with information you have provided in our retail stores or over the phone in order to serve you better.
We may combine information you provide with demographic information and information that is publicly available.
We may also use information about your product preferences and interests in order to improve our Site design and enhance your shopping experience.
We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to contribute better understanding of website usage, and enhance the performance to maintain and operate the Site include certain features of the Site. We may use third parties to host the Site, operate various features available on the Site, send emails, analyze data, and provide search results and links.
Also, we may share personally identifiable information or others with our parent companies, subsidiaries, divisions, affiliates, consultants, contractors and sub-contractors.
We may transfer personally identifiable information as an asset in connection with a actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
We use non-identifying and aggregate information to better design our Site and administrative purposes.
We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A COMMENT AREA OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE.
You should also be aware that we may disclose specific information about you if required by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our Site or the public.
We are committed to protecting the information we receive from you. Any personal information you provide to us is maintained on secure servers and our internal systems.
We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
We provide mechanisms for updating and correcting your personal information for many of our services.
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communication s from us in the account area or by sending an email to hello@RobinK.com
If any user who receives an email from the Site would prefer not to receive such communications in the future, he/she can do so by following the instructions in the emails.
In addition, at any time you may access the newsletter section on the Site and choose to unsubscribe (opt-out) or send an email to hello@RobinK.com
We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us until we process your request.
We do not knowingly collect any personal information from children under 13.
We do not sell products for purchase by children and all children’s products we sell are for purchase by adults only.
If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
Although we have implemented reasonable technical and organization measures according to our written information security policy, we cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.
Under California law, customers of RobinK who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. RobinK does not disclose personal information to unaffiliated third parties for these purposes.
To make such a request, please send an email to hello@RobinK.com with the words “California Privacy Rights” in the subject line.
Advertisements displayed to you on our websites and elsewhere on the internet may be customized to your interests and preferences, based on information learned about you as you use our websites and the internet in general.
To enhance your shopping experience, our Site may include links to other sites. Those websites will have their own privacy policies that you may wish to review.
RobinK has no responsibility for these linked websites.
Get in touch with us
We are in the process of complying with ADA (Americans with Disabilities Act) W3CWeb Content Accessibility Guidelines (WCAG) 2.1. If you are having a difficult time to access our website contents. Please give us a call at 1-800-935-6158 to help you to process your order or email us email@example.com to schedule an appointment for us to call you to process your request.
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